Keeper gowns are non returnable. In some circumstances (if all in an unused, new condition) the product may be returned for credit, less shipping cost. The product can be shipped back by the carrier of your choice. The return package should be postmarked prior to the ceremony date (and in some instances, this may be after the ceremony date) and unused in new condition. A credit is typically processed within two weeks after it is received at the Herff Jones Arcola, Illinois facility.
Returns should be addressed to the Herff Jones Keeper Gown receiving location with a carrier of choice, if a label is not provided. Students are encouraged to include a copy of their order in the package along and obtain tracking information and ship to
Herff Jones Cap & Gown Returns
901 Bob King Drive
Arcola, IL 61910