K-12 - I ordered a Grad Pack that included a frame and I haven’t received it. We are happy to check on your order. Contact us at (800) 677-3726. Related to frames high school frames Related articles K-12 - How do I check the status of my frame order? K-12 - How long will it take to receive my frame order? K-12 - How do I check the status of my cap and gown order? K-12- When will my cap and gown be delivered? College - I ordered a Grad Pack that included a frame and I haven’t received it?