College & University - How do I check the status of my frame order? To check the status of your order please submit the request HERE or call our toll-free number at (800) 677-3726. Related to college frames Related articles College - I ordered a Grad Pack that included a frame and I haven’t received it? College & University – Will all my diploma orders and items be shipped together? College & University - How do I check the status of my cap and gown order? College & University - What is your frame return policy? College & University – How do I make artwork changes to my diploma or diploma cover?