College - I ordered a Grad Pack that included a frame and I haven’t received it? We are happy to check on your order. Contact us at (800) 677-3726. Related to frames college frames Related articles College & University - How do I check the status of my frame order? College & University - How long will it take to receive my frame order? College & University - Can I purchase the mat or medallion separately? College & University - How do I place my frame order? College & University - How do I locate the sales representative for my school?